Careers

Interested in joining our team? Explore career opportunities that offer impact, growth and the chance to work with a market leader in recycling software solutions.

Client Success Specialist

As a Client Success Specialist you’ll work directly with our worldwide clients to help them achieve maximum value from our platform. This role involves a variety of daily activities that includes on-boarding, implementation, training, accounting support, software QA/troubleshooting, project management and more. You will also play a critical role working with our engineering team providing input and feedback for continued product development, strategic planning and decision making.

Client Success Specialist

About Us

cieTrade is B2B SaaS platform that serves the needs of commodity traders, recycling companies and distributors in the forest products industry worldwide. Our software helps clients maximize business performance with specialized workflows, business processes and analytic tools that boost productivity, reduce costs and provide key insights for better decision making.

What you'll be doing

As a Client Success Specialist you’ll work directly with our worldwide clients to help them achieve maximum value from our platform. This role involves a variety of daily activities that includes on-boarding, implementation, training, accounting support, software QA/troubleshooting, project management and more. You will also play a critical role working with our engineering team providing input and feedback for continued product development, strategic planning and decision making. In summary you will:

  • Respond to daily inquiries from clients that are using our platform.
  • Conduct live training sessions, and create self-help resources.
  • Help troubleshoot usability, reporting and reconciliation issues.
  • Manage support cases and engage in specialty client projects.
  • Provide guidance on integrating and adapting our solution to meet business requirements.
  • Work with our engineering team to address issues and improve our platform.
  • Meet with stakeholders to scope future projects and make recommendations.

What we're looking for

  • Bachelor’s degree in business administration, accounting, or related field.
  • 1+ years of relevant experience working with clients in operations, customer service, project management, or related field preferable at a technology company.
  • Any experience with accounting software such as QuickBooks or ERP systems.
  • Comfortable working with Excel to analyze and manipulate data.
  • Analytical thinking and problem-solving is your strength.
  • Exceptional written, verbal, and phone skills.

Why work here?

  • Competitive Pay and Bonus.
  • Paid time off including vacation and personal days.
  • 401(k) with a generous company match, access to a personal financial planner
  • Health Benefits. 100% paid Medical with (HSA), options for dental and vision.
  • Beautiful new office space in heart of “SoNo” Historic District.

To apply for this position, please submit your resume to work@cietrade.com

Learn more

Digital Marketing Specialist

As a Digital Marketing Specialist, you’ll support lead generation initiatives and help drive brand awareness by developing content and campaigns across multiple marketing channels. You’ll work closely with our marketing team to create digital ads, email campaigns, social media content, press releases, blog & thought-leadership articles, video assets and other collateral designed to support every stage of the funnel. You’ll also contribute to website optimization and SEO strategy to improve traffic, rankings and conversions.

Digital Marketing Specialist

About Us

cieTrade is a leading software provider for the recycling and bulk commodity trading industries. We offer cloud-based business management solutions that help companies streamline operations, improve visibility and make better data-driven decisions across their organization. With over 25 years of industry expertise, we’ve built a platform that supports the unique needs of recyclers, exporters and material traders, and continues to evolve with the demands of the market. cieTrade is a fast-growing company with a collaborative culture, a strong focus on client success and a dedication to building technology that delivers meaningful impact in an essential global industry.

What you'll be doing

As a Digital Marketing Specialist, you’ll support lead generation initiatives and help drive brand awareness by developing content and campaigns across multiple marketing channels. You’ll work closely with our marketing team to create digital ads, email campaigns, social media content, press releases, blog & thought-leadership articles, video assets and other collateral designed to support every stage of the funnel. You’ll also contribute to website optimization and SEO strategy to improve traffic, rankings and conversions. In addition, you’ll assist in producing sales enablement and marketing materials— including client case studies, testimonials and product-focused messaging— while helping to coordinate logistics for tradeshows, conferences and industry events.

What we're looking for

  • Recent college grad with an interest in B2B SaaS or early-career professional with experience in a software environment.
  • Self-motivated, proactive and eager to learn and grow in a fast-paced environment.
  • Strong written and verbal communication skills.
  • Strong understanding of core digital marketing concepts, funnel strategy and SEO best practices.
  • Familiarity with common B2B marketing tools such as GoogleAds, GA4, LinkedIn Campaign Manager, Hubspot, WordPress, SEMrush, Canva and Adobe Creative Suite (Photoshop, InDesign, Premiere Pro).
  • Must be located within a reasonable commuting distance to our Norwalk, CT office.

Why work here?

  • Salary range: $58,000-$75,000/year.
  • Supportive and collaborative culture in a casual work environment.
  • 100% paid medical with a fully funded Health Savings Account (HSA) + Dental.
  • 401(K) with company 4% pretax match.
  • Competitive PTO, paid sick days and paid holidays.
  • Great office location in historic South Norwalk.

To apply for this position, please submit your resume to work@cietrade.com. Portfolios, writing samples or relevant project work are strongly encouraged and should be submitted with your application.

Learn more

There are no open positions available at this time.

Interested in Learning More?

Learn how cieTrade can meet the unique needs of your trading or recycling business with an online demonstration tailored to your specific areas of interest.

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